Chase Field proudly attracts millions of people each year, contributing significantly to the economic revitalization of the downtown Phoenix area. This success is largely due to our commitment to excellence in every aspect of our operations, including providing an enjoyable experience to guests with disabilities. We continue to examine new policies and research innovative procedures in an effort to enable people of all abilities enjoy the Chase Field experience to the fullest. Much of the credit for the accessibility of Chase Field belongs to the Access Committee, an independent committee of volunteers and employees, who provide recommendations to venue managers on a variety of accessibility efforts.
The ballpark is located in downtown Phoenix at 401 East Jefferson Street.
The Arizona Diamondbacks and PAL Experiences have teamed up to create an interactive program that makes attending a D-backs home game more predictable, approachable and enjoyable for fans who struggle with communication, transition and/or anxiety issues. The D-backs are dedicated to ensuring that every fan has a fantastic time while attending a game, and we hope that this program will better assist in making it a great experience and more accessible for fans with intellectual and development disabilities.
Watch the Arizona Diamondbacks PAL video for an interactive experience of the game.
View and download the Arizona Diamondbacks PAL Guide to assist with navigating and non-verbal communication to a game.
Chase Field features an attached 1,500-car garage just south of the ballpark on 4th Street. The garage has 31 parking spaces designated for vehicles displaying a valid disabled plate or placard. Each garage entrance is accessible to high-profile vehicles and the parking is connected to accessible routes to the ticket windows and building entrances.
All parking, including accessible parking, is on a first-come/first-serve basis. Depending on demand, some parking garages can only accept special parking passes.
For your convenience, if the accessible parking in the Chase Field or Jefferson Street garage is full, a sign such as shown below will be posted on the parking garage booth and outside before you enter the garage. This is for your convenience so you can easily determine if you need to seek out another garage.
The designated drop-off point for all guests is located on the south side of Jefferson Street, just west of 7th Street. This is at the northeast corner of Chase Field near Gate K. The Drop Off is staffed and there are shaded benches available for guests who need to wait for a companion to pick them up.
Bus Stops and Light Rail Stations - All are on accessible routes to and from the ballpark.
All Chase Field entrances are located on accessible routes and are on the main concourse level, with accessible turnstiles located at Gates A, C, E North, J, K and Level 3 of the Chase Field Garage (for Suites and 200 level tickets). Once inside the concourse, you will find it very easy to get anywhere in the building via large elevators and escalators. In addition, the ballpark has a wide ramp located near Gate J that services all levels.
Guest Relations Representatives are located at all gates to assist any guests requiring a wheelchair escort to and from their seats. Guests wishing to check in their own walkers, wheelchairs, scooters or other mobility aids during the game may do so at the Guest Relations Centers located across from Sections 128 on the main concourse and 322 on the upper concourse.
The ballpark was designed with flexibility and intimacy in mind and many areas accommodate multiple uses. Throughout the facility, accessibility is a key feature:
Opening in 1998, Chase Field's accessible seating is integrated throughout the ballpark, meeting and exceeding the requirements for wheelchair locations and companion seats. These seating sections feature maximum flexibility by using removable tandems of stadium chairs that can be operated by any Guest Services Representative (the usher stationed in your section). When needed, folding chairs will be provided for guests. All seating price ranges have accessible seating available, including the Dugout Box seating. There are also Limited Mobility seats available for guests who have difficulty with stairs but do not use a wheelchair or mobility devise.
Line of sight: All accessible seating is either front row or provides line of sight to the playing field and scoreboard over standing patrons. Access to front row seating is via elevators and ramps with a travel distance comparable to other front row seating for ambulatory spectators.
Accessible seating tickets to Chase Field events are available through the ticket office. When purchasing tickets for accessible seating areas, please inform your ticket seller of any special accommodation you may require, such as companion seating, use of a service animal, etc. As with most events, the earlier you call, the better your chances of obtaining the best seat for your needs.
The following ticketing policies have been established by the Arizona Diamondbacks with the assistance of the Access Committee to ensure that the maximum number of accessible seats is available:
The above policies are in effect for other events that may be hosted at the facility. Certain changes may be made, based on the event's requirements. Please call the ticket office for additional information.
For Guests Who Are Deaf or Hard-of-Hearing
For Guests with Service Dogs
For Guests Who Are Vision Impaired
During every event, Guest Relations' desks are located on the main concourse across from Section 128 and on the upper concourse across from Section 322. They are available to:
We are certain you will enjoy your experience at Chase Field. If we did not meet your expectations, it is likely we did not meet ours either. Please let us know your comments, positive or negative, so that we may continue to improve our level of service. You can complete a comment form at any of the Guest Relations locations, call the Disability Services Manager at 602-462-6163, or send an e-mail to email@example.com.
For questions, please contact: