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MLB.com Billing Information

  1. How can I update or change my Payment Profile?

    In your MLB.com Profile, you can save, change and update your Payment Profile, which stores billing information. To access your Payment Profile, log in to your MLB.com account by clicking on "Login" on the top right of all MLB.com pages. After logging in, click on "Payment Profile" in the drop down menu on the top right of the page.

    This will bring you to the "Payment Profile" section of your account profile. Enter your billing information and then click "Save Payment Profile". If you would like to save information for an additional credit or debit card, click on "Create New" on the top right of the page and enter that card's information. If you are a current subscriber to an MLB.com product with automatic renewal (e.g. MLB.TV Monthly or MLB.TV Yearly), you will be required to acknowledge that your additional payment cards saved in your MLB.com profile may be charged for your subscription product if the primary card you have on file fails for some reason (e.g. it is expired). If you do not wish for us to use this payment information in this manner, please do not save this payment information in your Payment Profile. To finalize the update to your Payment Profile, click "Save Payment Profile". Each billing option can be distinguished by using the "Label" field.

    If you are an active MLB.TV subscriber, and would like a different credit card to be charged on your next billing period, please update the information of your primary card in the Payment Profile. Please note that if you have saved more than one card in your Payment Profile, if your primary card fails during any renewal billing period of for a subscription product you purchased on MLB.com, we will attempt to charge your subscription to the next card stored in your Payment Profile. If you do not wish for us to use this payment information in this manner, please do not save this payment information in your Payment Profile

  2. Can I use a debit card to register?

    Yes, you can sign up online using your debit card or a credit card.

  3. Does MLB.com accept PayPal?

    Yes. PayPal is accepted for subscription purchases from MLB.com.

  4. Where can I get answers to a billing question I have concerning my MLB.com Shop purchase?

    For all billing questions concerning the MLB.com Shop, please contact the Shop directly by calling the following toll free number in the U.S. (866) 274-9053 or by clicking below for the MLB.com Shop Help Desk.

  5. May I cancel any time?

    Absolutely. You may easily cancel your subscription anytime, online, 24 hours a day. For more information and instructions on how to cancel online, please click here.

  6. Will I be charged a cancellation fee? Will I get a refund?

    There are no cancellation fees. You will not be charged any subscription fees after your cancellation date. There are no refunds for partial months or unused portions of annual subscriptions. Any subscription related charges made to your account prior to cancellation are non-refundable, unless you cancel within 5 days of your initial purchase or the applicable annual automatic renewal date during a subsequent MLB season.

  7. What is the MLB.com refund policy for MLB.TV, MLB.TV Premium, or MLB.com Gameday Audio?

    MLB.com will honor a refund request made within 5 days of your first subscription purchase date within an MLB season. There is a limit of one refund per person on a given subscription purchase (e.g. MLB.TV) within any given MLB season. Of course, should you wish to cancel your subscription at any time, you may login to your MLB.com account by clicking on "My MLB.com (Login)" on the top right of all MLB.com pages and then accessing the "Audio/Video Subscriptions" section and following the instructions, or contact Customer Support by phone toll free in the U.S. at 866-800-1275 (International customers can dial 512-434-1542) or email at customerservice@website.mlb.com. If such cancellation occurs outside of the prescribed time periods for a refund set forth above, then your cancellation will be effective as follows:

    1. Yearly subscription: Cancellation of each yearly term after (and not including) the term of the year during which you cancel. Each yearly term concludes on approximately March 1 of each subsequent year.
    2. Monthly subscription: Cancellation of every 30-day period after (and not including) the 30-day period during which you cancel.

  8. I would like my MLB.TV or MLB.com Gameday Audio subscription to be charged to a different credit card on the next billing period than the one that was most recently charged. How can I update my billing information?

    If you would like a different credit card to be charged on your next billing period, please update the information of your primary card on the Payment Profile page. Please note that if you have saved more than one card in your Payment Profile, if your primary card fails during any billing period of for a subscription product you purchased on MLB.com, we will attempt to charge your subscription to the next card stored in your Payment Profile. If you do not wish for us to use this payment information in this manner, please do not save this payment information in your Payment Profile. .

  9. I am the recipient of an MLB.TV Gift Subscription, how can I upgrade my account to MLB.TV Premium?

    If someone purchased a basic MLB.TV Gift Subscription for you, and you would like to purchase an upgrade to an MLB.TV Premium account, you can do so at http://mlb.com/giftupgrade.

  10. What is the MLB.com refund policy for Postseason.TV?

    You may cancel your subscription at any time by contacting us toll free in the U.S. at 866-800-1275 (International customers can dial 512-434-1542) or email at customerservice@website.mlb.com. Cancellation requests received more than 24 hours after purchase will be effective at the end of your subscription. You may receive a refund of your purchase price only for cancellation requests made within 24 hours of purchase.

  11. How can I upgrade my MLB.TV subscription to an MLB.TV Premium subscription?

    To upgrade your MLB.TV subscription to an MLB.TV Premium subscription, go to MLB.TV/upgrade, log in to the MLB.com account associated with your MLB.TV subscription if you are not already logged in, and enter the requested information in the upgrade purchase form. After clicking on the Buy Now button, your subscription will be upgraded to an MLB.TV Premium subscription.

  12. How are currency exchange issues handled?

    All online subscription product and MLB.com Shop orders are transacted in U.S. Dollars. Banks and payment card issuers may convert currency to local currency in accordance with that bank or issuer's policies and practices regarding exchange rates and may charge foreign transaction and/or currency exchange fees. Any questions regarding currency conversion, exchange rates or any other associated fees that may apply should be directed to your bank or payment card issuer.

  13. When accessing live games, I've received the message "Unable to Verify Location" and have been asked to update my billing information.

    If you are accessing an MLB.TV live game and receive the following message: "We are having trouble determining your location. Please click here to verify your billing information..." You are seeing this because our data indicates that as a result of blackout restrictions, you are blocked from watching the game you've selected. You will be redirected to update your billing information. Your credit card information is needed for address verification purposes only. A temporary $1.00 authorization hold will be placed on your credit card, which will subsequently expire. You will not incur a charge for this authorization.

    Note: If you are traveling and are accessing the Internet connection through your company's VPN connection (or similar secure connections), you might be getting a blackout message because your company's host IP Address is within the restricted range for the game that you are trying to access. In this case we suggest that you try the following: log off your company's VPN connection and access the Internet through a local connection. If you have any questions regarding your blackout policies, consult our FAQs for complete info.

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