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A-to-Z Guide

All the information you want to know about Citi Field - our A-to-Z Guide can answer your questions!

  • A

    AAA NORTHEAST

    Provides emergency services at no cost to stranded motorists in Citi Field parking areas. These services are available to all guests and include recharging drained batteries, changing flat tires and towing service to affiliated AAA stations. AAA will also tow to non-affiliated stations for the standard commercial rate.

    The club truck and driver will be on the premises for all home games from the 7th inning until one hour after the completion of the game.

    Guests in need of this service, should call the Fan Assistance Number: (646) 438-5000.

    ACELA CLUB

    See Clubs/Restaurants.

    ADVANCE TICKET WINDOWS / KIOSKS

    See Ticket Sales and Services.

    AMAZIN' GETAWAYS

    The Mets and Spring Training USA host various Spring Training and Regular Season Amazin' Getaway trips for fans to see the Mets play on the road. The 2016 Regular Season trip will be to San Francisco (August 18-22).

    For more information, please click here or call (718) 577-5055.

    AMAZIN' MEMORABILIA

    Amazin' Memorabilia features game-used and autographed collectibles from your favorite Mets players, past and present, including baseballs, bats, jerseys, bases, photos, and more. These items are available in the Mets Team Store on the Plaza Level, at the Amazin' Memorabilia shop behind homeplate on the field level, online at mets.com/GameUsed, or by calling (718) 559-3144.

    ANIMALS

    See Pets.

    ALCOHOL POLICY

    It is the policy of Aramark to conduct the sale and service of alcoholic beverages in compliance with all applicable laws. Aramark has informed the Mets of the following Aramark alcohol service policies for Citi Field:

    1. The sale and service of alcoholic beverages to any guests under the age of 21 or any visibly intoxicated person is prohibited. All Aramark servers and management staff are to be TEAM or TIPS trained.

    2. The legal drinking age in New York is 21. To ensure that minors are not served, Aramark requires valid photo identification from every guest prior to the purchase of alcohol. ID must be presented for every sale. Accepted forms of identification include a valid driver's license with picture, military ID with picture or passport with picture.

    3. A maximum of two drinks may be sold to a guest per transaction; this limit may be modified to less than the specified number at the discretion of Aramark management for special events or special circumstances.

    4. Alcohol sales at concession stands and in suites will stop after the seventh inning or earlier at Aramark management discretion.

    5. Alcohol sales in all Citi Field restaurants and clubs stops at the conclusion of an event. Alcohol sales in restaurants and clubs may stop earlier at Aramark management discretion or at the request of the New York Mets management.

    Note: Alcohol may be taken between levels and into all seating areas until the end of the seventh inning, at which time all alcohol must remain within club spaces. The Delta seats, Hyundai seats, Honda Clubhouse, M&M'S Sweet Seats and Excelsior concourse and seats between 306-333 are considered "club space". Once the game has ended, all alcohol must remain within the actual club in which it is purchased.

    AUTOGRAPHS

    Guests are permitted to seek autographs along designated areas of the Field Level railings from the time gates open until approximately one hour before game time.

    AUTOMATED TELLER MACHINES (ATM)

    There are eleven (11) Citi ATM machines at Citi Field. The ATMs accept the following cards: MasterCard, ATH, Visa, Cirrus, Plus, NYCE, Discover, and American Express. There is a $2 surcharge for non-Citibank cardholders. Guests who have issues with an ATM machine at Citi Field should first contact their financial institution on the back of the ATM card. The financial institution will be able to provide guidance on the next steps based on what the issue was. ATM machines are located:

    Plaza/Street Level:
    - Hall of Fame & Museum (outside of the ballpark) - Behind the "42" in the Jackie Robinson Rotunda

    Field Level:
    - Sections 105, 114, 121, 130, 139

    Excelsior Level:
    - Section 310
    - 3rd Base side of Foxwoods Club

    Promenade Level:
    - Sections 411, 423

  • B

    BABY DIAPER CHANGING STATIONS

    Baby diaper changing tables are located in all concourse restrooms.

    BALLPARK INFORMATION
    Capacity:
    41,800
    Size of the Entire Facility:
    1.4 Million Square Feet
    Surface:
    Natural Grass
    Playing Field Distances:
    Left Field Foul Pole - 335 feet
    Left Field - 358 feet
    Left Center Field - 370 feet
    Center Field - 408 feet
    Right Center - 380 feet
    Right Field - 370 feet
    Right Field Foul Pole - 330 feet
    Height of Walls - 8 feet consistent from Foul Pole to Foul Pole
    BATTING PRACTICE

    The following are times for Mets and visitor batting practice. Please note that batting practice does not take place prior to every game.

    First Pitch 12:10 p.m. 1:10 p.m. 4:10 p.m. 7:10 p.m. 8:10 p.m.
    Mets BP 9:40 a.m. 10:40 a.m. 1:40 p.m. 4:40 p.m. 5:40 p.m.
    Visitor BP 10:40 a.m. 11:40 a.m. 2:40 p.m. 5:40 p.m. 6:40 p.m.
    Mets Infield 11:10 a.m. 12:15 p.m. 3:15 p.m. 6:15 p.m. 7:15 p.m.
    Visitor Infield 11:25 a.m. 12:25 p.m. 3:25 p.m. 6:25 p.m. 7:25 p.m.
    Grounds Crew 11:30 a.m. 12:30 p.m. 3:30 p.m. 6:30 p.m. 7:30 p.m.
    BICYCLE PARKING RACKS

    Guests that wish to bike to Citi Field can utilize any of the ten (10) bicycle parking racks located outside of the ballpark. The locations of the bicycle parking racks are as follows: first base side of the Rotunda, third base side of the Rotunda, outside the Right Field Gate on 126th Street and outside the Left Field Gate.

    BIG APPLE RESERVED SEATING

    See Group Hospitality Areas.

    BIRTHDAY MESSAGES

    See Scoreboard Messages.

    BUDWEISER LANDING

    Sections 334-339 are accessible using the escalator at Section 139 or the stairwells and elevator directly above and below the Landing. Please note that the Budweiser Landing is not accessible from the rest of the Excelsior Level because no thru-traffic is permitted through the Acela Club. For more information and availability, contact the Mets ticket office at (718) 507-TIXX.

  • C

    CAMERA/VIDEO EQUIPMENT

    Small film or digital cameras are permitted in Citi Field. Commercial grade audio, video and photographic equipment are not permitted in Citi Field due to security considerations.

    CAPTIONING

    Open captioning of the ballpark public address system is available on two LED displays: the Promenade ribbon board in left field, and the auxiliary video board in the right field corner. While at least one of these displays is visible from most Citi Field seating locations, guests who rely upon open captioning are encouraged to contact the Mets Ticket Office at 718-507-TIXX for assistance with seat selection and purchase.

    CELLULAR PHONES

    Guests are permitted to use cellular phones at Citi Field, provided their use does not interfere with fellow guests' enjoyment of the ballgame.

    CHILDREN'S TICKETS

    All guests entering the ballpark who are 32" or taller require a ticket. Children under 32" do not require a ticket to attend a game, but must sit on a parent's lap during the game without obstructing the view of other guests. A seat will not be provided without a ticket.

    CITI AUDITORIUM

    The 150-seat Citi Auditorium features plush theater-style seats and state-of-the-art audio/visual equipment. The Citi Auditorium is located on the Empire Suite Level, overlooking the Jackie Robinson Rotunda. For more information on NON-GAME days please call (718) 507- 3663 or log onto MetropolitanHospitality.com. For information on renting this space out on game days, please contact Group Sales at (718) 507-TIXX.

    CITI PAVILION AT SHEA BRIDGE TERRACE SEATS

    See Group Hospitality Areas.

    CLUB METS

    The official online fan club for Mets fans. For more information click here.

    CLUBS/RESTAURANTS

    Citi Field features six clubs located throughout the ballpark. Each club is an air-conditioned space featuring high-definition televisions, full bars, and premium concessions. Guests wishing to enter a Citi Field club or restaurant must be in possession of a ticket that provides access to that area. Each ticket identifies the clubs to which the ticket holder has access. Club descriptions are listed below or for more info click here.

    Delta Sky360° Lounge
    Located on the Plaza Level and exclusive to Delta Club Platinum and Gold seat holders (rows 1-8), the Delta Sky360° Lounge provides complimentary soft drinks, coffee, hot dogs and snacks, as well as a full bar available for purchase and restrooms.

    Delta Sky360° Club
    The Delta Sky360° Club is located directly behind home plate on the Sterling Level. The club features a casual, market-style dining area, two full-sized bars, and the full-service Pat LaFrieda's Chop House. Reservations for the Pat LaFrieda's Chop House can be made at (718) 595-8102.

    Hyundai Club - 1st Base and 3rd Base
    Located behind home plate on the Field Level, the Hyundai Club features complimentary food and soft drinks as well as two full bars for purchase to all guests with Hyundai Club tickets.

    Acela Club

    Located just beyond section 333 on the Excelsior Level, the Acela Club is a four-tiered restaurant with views of the playing field, Manhattan skyline, and the World's Fair Marina. The club features a bar and fine-dining restaurant inspired by Drew Nieporent, winner of the James Beard Outstanding Restaurateur award and his world renowned Myriad Group of Tribeca Grill and Nobu fame. Reservations are recommended and can be made at (718) 565-4333. For 2016 day games, fans have the opportunity to dine exclusively from the market table for $29 per person. A $39 per person market table dinner option is also available.

    Foxwoods Club
    Located behind home plate on the Excelsior Level, the Foxwoods Club features a full bar and multiple food offerings. The Foxwoods Club does not provide a view of the field, but does feature over 20 high-definition televisions so that guests may see the game.

    Promenade Club
    Located behind home plate on the Promenade Level, the Promenade Club offers two full bars and pub-style food options including burritos and chicken wings that guests can order at the counter then bring back to high top tables to enjoy with views of the field.

    CONCESSIONS

    Concessions

    CREDIT CARDS

    MasterCard, Visa and American Express are accepted at all Mets ticket locations and outlets, and at most Citi Field merchandise and food locations.

  • D

    DELTA SKY DECKS

    See Group Hospitality Areas.

    DELTA SKY360° CLUB

    See Clubs/Restaurants.

    DELTA SKY360° LOUNGE

    See Clubs/Restaurants.

    DESIGNATED DRIVER PLEDGE BOOTHS (Budweiser Good Sports Program)

    The Designated Driver program is designed to encourage guests to make responsible choices regarding drinking and driving. Guests wishing to participate must sign a pledge that they will not drink alcohol at the event. Guest receive a wristband indicating that they should not consume alcohol. In exchange for this pledge, guests receive a coupon that can be redeemed for a free 21 ounce fountain soda at most concession stands. The booths are located along the exterior of the 3B side of the Hyundai Club, 310, and 419. Booths are open from the opening gate until the end of the second inning.

    DISABLED GUEST SERVICES

    Citi Field offers several accommodations for guests with disabilities, including seating, wheelchair entry, drinking fountains, elevators, the left field ramp, assisted listening devices, parking, restrooms, closed captioning and wheelchair requests.

  • E

    ELEVATORS

    There are eleven guest elevators at Citi Field. Each one is labeled with a letter.

    Elevator Information for Elevators B and C
    Guest Elevators B and C
    Level Location
    Plaza Hodges entrance
    Sterling Delta Sky360° Club - 1st Base side
    Field Section 114 / Hyundai Club 1st Base entrance
    Empire Suite 216
    Excelsior Section 315 / Foxwoods Club 1st Base entrance
    Promenade Section 411 & 511
    Guest Elevators D and E
    Level Location
    Plaza Service Tunnel for ADA access to Section 109-Row A
    Field Section 109
    Empire Party Suites 202-203
    Excelsior Section 306 / Ramp to Coca-Cola Corner
    Promenade Sections 403 & 503
    Please note that these elevators will not stop regularly on the Plaza Level once the gates have opened.
    Elevator Information for Elevator J
    Guest Elevator J
    Level Location
    Plaza Bullpen Plaza
    Field Section 142
    Please note that this elevator does not have an operator.
    Guest Elevator K
    Level Location
    Plaza Service Tunnel next to the Building Command Center
    Field Section 133
    Excelsior Section 334 (this is the only elevator that provides access to the Budweiser Landing - Sections 334-339)
    Promenade Section 432 & 532
    Please note that this elevator will not stop regularly on the Plaza Level once the gates have opened.
    Guest Elevators N and O
    Level Location
    Plaza Stengel entrance and ADA access to Section 125-Row A
    Field Sections 125 & 126
    Empire Suite 243
    Excelsior Section 332 and the Acela Club
    Promenade Sections 426 & 526
    Guest Elevators P and Q
    Level Location
    Plaza Seaver entrance
    Sterling Delta Sky360° Club - 3rd Base side
    Field Section 121 / Hyundai Club 3rd Base entrance
    Empire Suite 227
    Excelsior Section 324 / Foxwoods Club 3rd Base entrance
    Promenade Sections 418 & 518
    Guest Elevator S
    Level Location
    Plaza Jackie Robinson Rotunda Ticket Office
    Field across from Hyundai Club 3rd Base entrance
    Please note that this elevator does not have an operator.
    EMERGENCY PLAN

    In the event of an emergency, instructions will appear on the scoreboard and Citi Vision board. The Command Post will direct all personnel to posts to assist in the orderly evacuation of guests and event staff.

    EMPIRE SUITES

    See Sterling and Empire Suites or for more information click here

    ESCALATORS

    There are seven (7) escalator banks at Citi Field and each is designated with a number. They can be found at the following locations:

    Plaza Level to Sterling Level:
    Jackie Robinson Rotunda (JRR) to and from the Delta Sky360° Club (#1 and #2)

    Plaza Level to Field Level:
    JRR to the Field Level across from Hyundai Club (#3 and #4)
    Right Field Gate to Section 109 (#5)
    Left Field Gate to Section 125 (#6)

    Field Level to Excelsior Level:
    Section 109 to Section 306 and the ramp to Coca-Cola Corner (#5B)
    Section 125 to Section 333 and the Acela Club (#6B)
    Section 139 to Section 338 and the Budweiser Landing (#7)

    Excelsior Level to Promenade Level:
    Section 306 to Sections 402 & 502 (#5C)
    Section 337 to Sections 427 & 527 (#6C)

    Escalators run until the end of the seventh inning. At that time, escalators will be stopped and secured. Guests are encouraged to use the stairs, elevators or the left field ramp in order to exit the ballpark.

    EXITS & RE-ENTRY

    Guests who exit the ballpark will not be allowed to re-enter. Guests leaving the ballpark for exceptional circumstances may be permitted to re-enter provided they have received approval from a Security or Guest Services Supervisor before exiting.

  • F

    FAMILY RESTROOMS

    The fifteen (15) Family Restrooms may be found at:

    Sterling Level: Delta Sky360° Club (2) at opposite ends of the club

    Field Level: Sections 111, 114, 121, 124 & 130

    Empire Suite Level: Across from Suites 204 & 240

    Excelsior Level: Sections 312, 326 & 339

    Promenade Level: Sections 409, 420 & 430

    Note: Baby changing tables are available in all concourse restrooms.

    FAN ASSISTANCE NUMBER

    (646) 438-5000

    Guests experiencing an issue that is not related to the action on the playing field (i.e. broken seats, unruly fans, hazardous concourse conditions) should alert Ballpark Operations by calling or texting the Fan Assistance Number.

    FAN ASSISTANCE STATIONS

    Fans can stop by these four (4) ballpark locations for directions, ticket sales information, to store strollers and wheelchairs, or for general assistance. Mets schedules and First Game certificates are also available.

    Fan Assistance Stations are located at:

    Fan Assistance Stations
    Field Level Across from the Hyundai Club 3rd Base entrance
    Section 142
    Excelsior Level Section 306 at the base of the Coca-Cola Corner ramp
    Promenade Level Section 412
    FAN FEST

    The Good Humor Fan Fest is located on the Field Level in center field. Weather permitting, the Fan Fest will be open when the first gate opens. Fan Fest closes after the final out of the top of the seventh inning.

    FAN MAIL

    Letters to Mets players should be sent to their attention at Citi Field, Flushing, NY 11368-1699. Please enclose a self-addressed envelope.

    FIRST AID

    The First Response First Aid room is located on the Field Level across from the Hyundai Club third base entrance.

    FOOD

    See Concessions.

    FOUL BALLS / HOME RUNS

    Guests are permitted to keep balls that are hit outside the field of play. Guests are not permitted on the field or the "batter's eye" to retrieve a ball or otherwise interfere with a ball still in play. Doing so will result in ejection from the ballpark.

    FOXWOODS CLUB

    See Clubs/Restaurants.

  • G

    GATES OPEN

    For all Monday-Friday games, the Jackie Robinson Rotunda, Hodges Entrance and ticket windows will open 2 hours prior to the game so that fans may arrive early to watch infield and batting practice. All other gates will open 1 ½ hours prior to the start of the game.

    For Saturday and Sunday games, the Rotunda gate will open 2 ½ hours prior to first pitch for Season Ticket Holders only. All other gates and ticket windows will open 2 hours prior to the start of the game so that fans may arrive early to watch infield and batting practice.

    Opening times may vary for doubleheaders, concerts and special game dates.

    GIFT CARDS

    Mets Gift Cards are available in any denomination starting at $10 and may be purchased online by clicking here or at Citi Field retail locations. Mets Gift Cards are accepted at Citi Field retail locations, concessions, restaurants, clubs, in-seat service and ticket windows where credit cards are accepted. Gift cards cannot be redeemed if the expiration date listed on the card has passed. Balances of gift cards can be found at mets.com/GiftCards. Mets Money is no longer sold nor can it be used at Citi Field.

    GROUP HOSPITALITY AREAS

    For information regarding Citi Field's Empire Party Suites, Delta Sky Decks, Hyundai Club, M&M'S Sweet Seats, Honda Clubhouse, Citi Pavilion at Shea Bridge Terrace, Big Apple Seats, Acela Club Patio and other hospitality options, please call the Group Sales Office at (718) 507-TIXX or click here.

    GROUP SALES

    See Ticket Sales and Services.

    GUEST CODE OF CONDUCT

    The Mets Organization is committed to creating a safe, comfortable and enjoyable ballpark experience. Citi Field event staff members are trained to work in unison with guests to adhere to the following code of conduct to ensure a family entertainment environment:

    • Guests will enjoy the baseball experience free from foul/abusive language or obscene gestures.
    • Intervention with an impaired or intoxicated guest will be handled in a prompt and safe manner.
    • Obscene or indecent clothing will not be permitted to detract from the guest experience.
    • Guests will show their tickets when requested and sit only in their ticketed seats.
      Note: Guests are encouraged to keep their tickets with them at all times
    • Guests will refrain from conduct not appropriate in a public, family setting.
    • The progress of the game will not be disrupted by guests' actions or unauthorized persons on the playing field.
  • H

    HALL OF FAME & MUSEUM

    The Mets Hall of Fame and Museum celebrates the history of the organization with interactive exhibits that include the team's World Series trophies and rings, plaques for each of the members of the team's Hall of Fame and much more. It is located next to the Jackie Robinson Rotunda and the Team Store, and on game days is open from the time gates open until the ballpark closes. Guests can access the Hall of Fame and Museum via its entrance in the Rotunda. Please note that in order to preserve the condition of the artifacts on display, flash photography is not permitted inside the Hall of Fame. No food or beverages are permitted inside at any time.

    HANDICAPPED PARKING

    See Parking.

    HOME RUN APPLES

    Citi Field's Home Run Apple stands 16½ feet tall and is 18 feet in diameter. The shell of the apple weighs 4,800 pounds, and its frame weighs 9,000 pounds. Guests are encouraged to visit the Shea Home Run Apple, which is located in front of Citi Field in Mets Plaza.

    HONDA CLUBHOUSE

    See Group Hospitality Areas.

    HYUNDAI CLUB

    See Clubs/Restaurants.

  • I

    IN-SEAT FOOD AND BEVERAGE SERVICE

    In-Seat service is available to guests sitting in the following sections and rows:

    • Sections 11-19, all rows
    • Sections 111-114, all rows
    • Sections 121-124, all rows
  • J

    Jackie Robinson Rotunda

    This landmark partnership between Citi and the Mets has accelerated their significant commitments to the community with new resources to develop and launch outreach platforms and programs in and beyond New York City, involving both Citi and the Mets Foundation.

    As the first step in this effort, the Mets and Citi commissioned a sculpture and named the entry rotunda of Citi Field - inspired by the classic design of Ebbets Field - in honor of Jackie Robinson, the legendary pioneer and great American who broke baseball's color barrier with the Brooklyn Dodgers in 1947. The partnership aims to recognize and perpetuate, in and around the rotunda and the community, Robinson's legacy and the "nine values" he embodied as articulated by his daughter and Jackie Robinson Foundation Vice Chair, Sharon Robinson: courage, integrity, determination, persistence, citizenship, justice, commitment, teamwork, and excellence.

  • K

    KIDS' MEALS

    Young Mets fans can purchase a Kids' Meal for $7.00 which includes a Nathan's hot dog, popcorn, juice box, and prize. Kids' Meals are available at Mr. Met's Kids Kitchen located in the Good Humor Fan Fest behind Sections 140-142.

    KOSHER FOOD

    Kosher foods including hot dogs, knishes, pretzels, etc. are available at Citi Field. These foods can be purchased near section 115 and 130 on the Field Level as well as section 408 on the Promenade Level. The Kosher stands operate Sunday - Thursday.

  • L

    LOST AND FOUND

    The Citi Field Lost and Found Office is located in the Jackie Robinson Rotunda next to the Ticket Office lobby. On non-game days, guests can contact the office at (718) 559-3178. On game days, the office is open from the time gates open until 30 minutes after the conclusion of the game.

    LOST OR STOLEN TICKETS

    See Ticket Sales and Services.

  • M

    McFADDEN'S RESTAURANT AND SALOON

    McFadden's is located adjacent to the Mets office building with an entrance on the north side of 126th Street. Guests do not need a game ticket to enter McFadden's. Guests with a valid game ticket not already used for admission to the ballpark may exit McFadden's and enter directly into Citi Field after passing through security and having their ticket scanned. However, any guest leaving the ballpark to return to McFadden's will not be permitted to re-enter Citi Field.

    MERCHANDISE

    Mets Team Store (Plaza Level adjacent to Jackie Robinson Rotunda)

    The Mets Team Store, Citi Field's largest store, is the one-stop shopping destination for any Mets fan and home to merchandise exclusive to Citi Field. For the most up-to-date information about the Mets Team Store, visit mets.com/TeamStore.

    Non-game Days: Monday-Friday: 10:00 a.m. to 5:00 p.m., Weekends: 11 a.m. to 4 p.m.

    Game Days: 7:10 p.m. game: 11:00 a.m. to 4 p.m., reopens when gates open and closes at the end of the game. 1:10 p.m. game: Opens when gates open and closes at the end of the game. Closings and adjusted hours will always be posted online at mets.com/TeamStore.

    Mets Team Store presented by Majestic (Across from Hyundai Club 1st Base)

    The Mets Team Store presented by Majestic carries a wide array of authentic jerseys featuring the 1986 throwback jersey, our largest name & number t-shirt collection and much of the performance gear players wear on the field.

    Jersey Customization Station (Across from Hyundai Club 1st Base)

    The manufacturing process of custom jerseys comes to life at our Jersey Customization Station. Fans will see jerseys riding overhead on the concourse which can be seen from the Jackie Robinson Rotunda's escalators. Fans will be able to put their own name on the back of a jersey and watch it be made right on the concourse.

    Mets Team Store (Section 414 - Promenade Food Court)

    One-stop shopping destination for any Mets fan and home to merchandise exclusive to Citi Field.

    Mr. Met's Dugout Shop (Good Humor Fan Fest)

    Located adjacent to Good Humor Fan Fest, Mr. Met's Dugout Shop is for all women and children. This shop carries a wide variety of newborn, infant, toddler, youth, and women's apparel.

    '47 Shop (Section 106)

    Nostalgic, lived-in looks for male or female guests of all ages. '47 is a family brand built on quality materials with a relaxed, collegiate style.

    '47 Kiosk (Section 130)

    Nostalgic caps and limited apparel.

    The 7 Line Kiosk (Section 140)

    For the fans, by the fans, Darren Meenan has created his own 7 Line Army using social media and the web. Some of his signature shirts, as well as some Citi Field exclusives, are available here.

    New Era Kiosk (Hyundai Club 1st Base, Hyundai Club 3rd Base)

    Features New Era on-field caps, adjustable caps fit for all, and limited apparel.

    Nike Dugout Shop (Section 131)

    Visit Citi Field's very own Nike Shop for clothes built to play in. Find jerseys, t-shirts, shorts, jackets and more, all made with the athlete in mind.

    Mets Dugout Shop (Section 306, Coca-Cola Corner Ramp, 327, 431)

    One-stop shopping destination for any Mets fan and home to merchandise exclusive to Citi Field.

    Note: Due to its location, only fans with access to the Excelsior Level club areas will have access to the Section 327 Mets Dugout Shop. All fans have access to the Mets Dugout Shops located in Sections 306 & 431.

    METROPOLITAN HOSPITALITY

    New York's world-class event and hospitality destination features superb cuisine, five star service and elegant, state-of-the- art event space for every occasion. Citi Field is designed as an event destination, delivering warmth, intimacy and modern amenities. With more than 250,000 square feet of indoor hospitality space, Citi Field has the ability to host a wide variety of events, ranging from concerts and soccer matches to fundraisers, corporate outings, parking lot events, trade shows, weddings, bar and bat mitzvahs, holiday parties and more! The Metropolitan Hospitality event team consists of professionals dedicated to producing amazing events on NON-GAME days. For more information or to book your event, please contact Metropolitan Hospitality at (718) 507-3663 or click here.

    METS FOUNDATION

    The New York Mets Foundation funds and promotes a variety of educational, social and athletic programs and other charitable causes. Founded in 1963, it continues its mission to invest in the future of our community, and to provide assistance to a myriad of organizations that benefit children and others in need.

    The New York Mets pay 100 percent of the Foundation's expenses to ensure that the entirety of a donation is directed toward helping others. For more information on the Mets Foundation, click here.

    METS MINOR LEAGUE AFFILIATES
    • Binghamton Mets (AA)
    • St. Lucie Mets (High A)
    • Savannah Sand Gnats (Low A)
    • Brooklyn Cyclones (Short-Season A)
    • Kingsport Mets (Rookie Advanced)
    • Gulf Coast League Mets (Rookie)
    • Dominican Summer League Mets #1 (Rookie)
    • Dominican Summer League Mets #2 (Rookie)
    METS MONEY

    See Gift Cards.

    METS OFFICES

    The entrance to the Mets' office building is located on 126th Street just north of the Bullpen Gate. There is a Mets staff member on duty at all times. Entry is restricted to Mets employees and authorized visitors only. All visitors must register at the front desk, and proper Mets-issued IDs must be displayed at all times. The mailing address for the Mets Offices is 120-01 Roosevelt Ave, Flushing, NY 11368-1699.

    METS PUBLICATIONS

    The 2016 Mets Yearbook, Magazine (multiple editions throughout the season) and Media Guide are available at the Mets Team Store and other retail locations throughout Citi Field. For more information or to place an order, please call (718) 672-0077 or email TeamStore@nymets.com.

    MILITARY TICKETS

    See Ticket Sales and Services.

    MR. MET & MRS. MET

    Mr. and Mrs. Met are the official mascots of the New York Mets. They are available for appearances at birthday parties, community functions, business engagements and other special events. For appearance rates and availability, please call (718) 559-3093. On game days, Mr. Met greets fans and poses for photos at the Good Humor Fan Fest in center field at the following times:

    12:10 Game 1:10 Game 4:10 Game 7:10 Game 8:05 Game
    10:45 a.m.* 11:45 a.m.* 2:45 p.m.* 5:45 p.m.* 6:40 p.m.*
    11:20 a.m. 12:20 p.m. 3:20 p.m. 6:20 p.m. 7:15 p.m.
    2nd Inning 2nd Inning 2nd Inning 2nd Inning 2nd Inning

    * - Season Ticket Holders on weekends only (before general gates open)

    Mr. Met also visits fans in the Promenade Food Court on home plate in the bottom of the 4th inning. On Saturdays and Sundays, Mrs. Met accompanies Mr. Met to his Good Humor Fan Fest appearances.

    MR. MET DASH

    Every Sunday afternoon, following Mets home games, features a Mr. Met Dash (weather permitting), where youngsters, ages 12 and under, can run the bases at Citi Field. Guests wishing to participate will be asked to exit the ballpark and form a line outside the Bullpen Gate on 126th Street immediately after the game concludes.

    Orange Kids Club members should report with their IDs outside the Bullpen Gate, where they will see signage directing them to the Fast Pass line.

    MR. MET'S KIDS CLUB

    Information is available by clicking here or at the Kids Club kiosk located at the Good Humor Fan Fest from gates open until the end of the 3rd inning. Orange Kids Club members can check-in with their IDs at the kiosk as well.

  • N

    NATIONAL ANTHEM SINGERS

    Persons interested in performing the National Anthem at Mets home games should send a cover letter and an "a cappella" demo tape, CD, or DVD to: New York Mets, Attn: Anthem Inquiries, Citi Field, Flushing, NY 11368-1699. Persons interested can also submit a 90-second mp3 demo or a link to a high-quality YouTube video to anthem@nymets.com. Due to a high volume of submissions, only those chosen for a call-back audition will be contacted.

    NON-GAME DAY EVENTS

    See Metropolitan Hospitality.

    NORTHWELL HEALTH NURSING STATION

    Located on the Empire Suite level, the Northwell Health Nursing Station is available during all Mets home games. To access the pod, fans should stop by the Fan Assistance station on their seating level for further instruction.

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    OFFICE HOURS

    The Mets offices are open from 9:30 a.m. to 5:30 p.m., Monday-Friday.

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    PARKING/TRANSPORTATION
    • Access-A-Ride - - The drop-off and pick-up location for all guests using the Access-A-Ride service is the Bullpen Gate on 126th Street.
    • Black Car Service - Guests interested in hiring a car service for postgame transportation will find car service on 126th street outside the Right Field Gate.
    • Bus Parking - Located north of Citi Field on the west side of the Shea Road intersection. This lot is commonly referred to as "Pork Chop Hill" and opens three hours prior to the scheduled beginning of games/events at Citi Field. The cost of bus parking for a baseball game is $45. Any bus entering when this lot is open for a special event will be charged the special event bus parking fee.
    • Commuter Parking - The Citi Field parking lots will be closed to Commuter Parking and/or the Event parking rate will be assessed for Commuter Parking on the following dates during the 2016 season.
    • • April 8, 2016
    • • April 13, 2016
    • • May 4, 2016
    • • June 1, 2016
    • • June 22, 2016
    • • July 6, 2016
    • • July 28, 2016
    • • August 11, 2016
    • • August 1, 2016
    • • August 2, 2016
    • • August 29, 2016
    • • August 30, 2016
    • • August 31, 2016
    • • September 1, 2016
    • • September 2, 2016
    • Game/Event Parking Rates - Any vehicle entering Citi Field's primary parking lots when they are open for a baseball game will be charged the game parking fee of $23. Any vehicle entering when these lots are open for a special event will be charged the special event parking fee.
    • Handicapped Parking - Citi Field's parking lots include more than 350 parking spaces designated exclusively for our guests with disabilities. These spaces are located in lots A, B, and F and are available to any guest displaying a valid handicapped parking pass and possessing either a Citi Field preferred parking pass or a daily parking receipt for that day's event. Additional handicapped parking spaces are available in the Southfield Lot. Handicapped spaces in Lot G are only for guests with access to Lot G and a handicap placard.
    • Hours of Operation - All lots will open 3 hours prior to the scheduled beginning of games/events at Citi Field. The only exception to these hours is the Commuter Lot (see Commuter Lot).
    • Parking Policy for Rainouts - See Ticket Sales and Services
    • Preferred Parking Passes - They may be purchased online by clicking here or by calling 718-507-TIXX. There are four designated preferred parking areas within the main Citi Field parking lot, but preferred parking passes will be honored in any Citi Field or remote parking lot, except Lot G. Guests holding preferred parking passes may enter through any gate except Gate 1. Guests should present their parking pass to the attendant upon entering the parking lot, and display the parking pass in a prominent location when parking.
    • Primary Parking Lots - There are seven parking lots within the fence line of Citi Field.

    These lots are designated as follows:

    • A - Employee Parking (All Passes) and Limited General Parking
    • B - VIP Preferred Parking (B Passes)
    • C - All Passes; General Parking
    • D - Preferred Passes (PS) ONLY
    • E - All Passes; General Parking
    • F - Preferred/Single Game Parking
    • G - Front office staff and Front office visitors
    • Official Parking Lot; VIP Guest and Premium Suite Pass Holders ONLY

    There are seven parking lot entrances to the primary parking lots at Citi Field. Please see the parking diagram to identify the lot entrance locations.

    Remote Parking Lots - There are five parking lots outside of the fence line of Citi Field and all accommodate general parking. Three are available for all Citi Field events and two will be available only in special circumstances. These lots are designated as follows:

    • Southfield/Commuter Lot - Located on Roosevelt Avenue between 126th Street and Shea Road. It accommodates commuter parking as well as general parking for games/events at Citi Field.
    • Stadium View - Situated north of Citi Field beneath the Whitestone Parkway overpass. The lot is divided by the road leading into the primary Citi Field parking entrance.
    • Marina East - Located north of Citi Field along the marina.
    • Marina West - Located north of Citi Field along the marina. This lot will only be available for special events.
    • Flushing Meadows-Corona Park - Corona Park - Has ten areas: lots D, E and F and lots 1-7 that will be available for special events. When these lots are used, shuttle buses will be available to transport guests from the lots to the Flushing Meadows Park entrance passarelle and back.
    • Special Event Parking - All lots will generally open three hours prior to the start of a special event. Guests should check on mets.com to determine the opening time of the lots as well as parking fees for any special event.
    • Before departing for Citi Field guests are encouraged to check mets.com for the latest information on the #7 subway line, the Long Island Railroad, local traffic and parking areas. Guests are encouraged to arrive early to avoid traffic congestion.

    Parking Policy for Rainouts
    If a game is postponed due to inclement weather, unless otherwise indicated, preferred (pre-paid) parking passes will be honored only for a single game make-up of that postponed game (meaning that the game is rescheduled, but not as part of a single admission doubleheader). If the game is rescheduled as part of a single admission doubleheader, the original parking pass or receipt will not be honored on that date (parking passes for the game originally scheduled to be played on the doubleheader game date will be honored), but may be returned for a refund applied to a rain check card at the Citi Field ticket windows or by mail to the Mets Ticket Office only. Account holder of record must be present to redeem refund in person.

    Driving & Directions
    Please click here.

    Ferry Services
    Seastreak provides luxury ferry transportation from Highlands, NJ to Citi Field in a little over an hour. While onboard, enjoy New York City's iconic views, refreshing cocktails, cold beer, soft drinks, and snacks. Relax on the open-air top deck, or the climate-controlled interior deck while watching pre-game and post-game coverage on the large screen TVs. The return trip departs 30 minutes after the game. For fare and schedule information, and to reserve tickets, please visit seastreak.com or call (800) BOATRIDE / (800) 262-8743.

    Subway Information
    Please click here.

    PARTY SUITES

    See Group Hospitality Areas.

    PETS

    Guests are not permitted to bring any animals into Citi Field with the exception of guide or service animals for guests with disabilities and on specially-designed promotional dates.

    PRESS PASSES

    Information on how to obtain press passes and media credentials may be obtained by contacting the Media Relations Department at (718) 565-4330. Please note that a press pass does not grant the holder access to Citi Field clubs, restaurants Empire Suite Level or Administration Building.

    PROMENADE CLUB

    See Clubs/Restaurants.

    PROMOTIONAL ITEMS/DATES

    Please note that a guest must be in attendance in order to receive a promotional item. A valid game ticket does not entitle the ticket holder to a promotional item, and no more than one item will be distributed to each ticket holder in attendance, regardless of the number of tickets in their possession. Fans can only receive the promotional item immediately after entry through a turnstile. Fans returning back to the gates after they have left the immediate area of the giveaway are not entitled to receive a promotional item.

    Click here for the 2016 promotional schedule.

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    RAIN CHECK POLICY FOR TICKETS

    See Ticket Sales and Services.

    RAIN DELAYS

    When inclement weather is expected, guests can call (718) 507-RAIN or tune into WOR (710 AM) for the most up-to-date information regarding possible Mets game delays or postponements.

    RESTROOMS
    Ladies' Rooms
    Plaza Level: Delta Sky360° Lounge
    Sterling Level: Delta Sky360° Club (2) at opposite ends of the club
    Field Level: across from Sections 101, 104, 111, 114, 122, 130 & 132; Hyundai Club (2) at opposite ends of the club
    Empire Suite Level: across from Suites 204, 213, 217, 221, 230 & 240
    Excelsior Level: Coca-Cola Corner, across from Sections 309, 312, 326, 329 & 334; Foxwoods Club (2) at opposite ends of the club; Acela Club (1) just past the reservation desk
    Promenade Level: across from Sections 408, 409, 513, 514, 422, 429 & 431
    Men's Rooms
    Plaza Level: Delta Sky360° Lounge
    Sterling Level: Delta Sky360° Club (2) at opposite ends of the club;
    Field Level: across from Sections 103, 113, 121, 124, 131 & 139; Hyundai Club (2) at opposite ends of the club
    Empire Suite Level: across from Suites 204, 213, 217, 230 & 240; outside the Metropolitan Hospitality Offices
    Excelsior Level: Coca-Cola Corner, across from Sections 309, 329 & 334; Foxwoods Club (2) at opposite ends of the club; Acela Club (1) just past the reservation desk
    Promenade Level: across from Sections 405, 511, 516, 420, 424, 430 & 436
    Family Rooms
    Sterling Level: Delta Sky360° Club (2) at opposite ends of the club
    Field Level: across from Sections 111, 114, 121, 124 & 130
    Empire Suite Level: across from Suites 204 & 240
    Excelsior Level: across from Sections 312, 326 & 339
    Promenade Level: across from Sections 409, 420 & 430

    Note: baby changing tables are available in all rest rooms.

    RETIRED NUMBERS

    The Mets have retired the following numbers in honor of the distinguished careers of:

    • #37 Casey Stengel; retired on September 2, 1965
    • #14 Gil Hodges; retired on June 9, 1973
    • #41 Tom Seaver; retired on June 24, 1988
    • "SHEA" was retired on April 8, 2002 in honor of William Shea.
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    SCALPING/RE-SALE OF TICKETS

    Mets tickets may not be resold or offered for resale in violation of applicable law. Tickets may not be resold within 1500 feet from the ballpark under penalty of law.

    SCHEDULES

    2016 pocket schedules will be available at the ballpark ticket window inside the Jackie Robinson Rotunda, the Fan Assistance stations or by writing to: New York Mets, Ticket Office, Citi Field, Flushing, NY 11368-1699. Schedules will also be available by calling (718) 507-TIXX.

    The 2016 Mets schedule can be found here: 2016 Mets Schedule

    SCOREBOARD MESSAGES

    Mets scoreboard messages raise funds for charity. Game day scoreboard greetings can be purchased for $50 with net proceeds benefiting charity through the Mets Foundation. The first 25 approved welcome, birthday, anniversary or congratulatory messages submitted in advance of each home game date will be displayed. Purchase Citi Field scoreboard greetings at by clicking here.

    Message requests must be received no later than noon, two business days prior to the selected game date. Groups of 15 or more that purchase tickets through the Mets Group Sales department are eligible to receive a complimentary scoreboard welcome. For more information, please contact the Group Sales office at (718) 507-TIXX.

    Citi Field scoreboard greetings are displayed on the Right Field Scoreboard, which is located atop the Coca-Cola Corner. Please note that some seating sections do not have a direct view of this scoreboard, and depending upon your seat location, you may need to move toward the third base side of the ballpark to view your scoreboard message.

    Scoreboard messages are displayed during inning breaks beginning in the middle of the 4th inning. Depending upon the number of requests, scoreboard messages often continue into the middle of the 5th inning or end of the 5th inning breaks.

    SCORECARD

    See Mets Magazine with Scorecard.

    SEASON AND PLAN TICKET INFORMATION

    See Ticket Sales and Services.

    SECURITY POLICIES & PROCEDURES

    Security Policies- In order to ensure the safety and comfort of our guests, the following security procedures are in place for this season:

    1. It is illegal to consume alcoholic beverages on the sidewalks or in the parking lots. Anyone doing so is subject to arrest.
    2. Glass bottles, all metal cans and containers, and hard-sided coolers are not permitted in Citi Field. Guests may bring in one, soft, plastic, factory-sealed water bottles of 20 ounces or less, guests may also bring in one sealed, soft -sided child's juice box. Note: Water bottles and juice boxes may not be frozen.
    3. Alcoholic beverages and controlled or illegal substances may not be brought into Citi field.
    4. Intoxicated or disorderly guests will not be admitted into Citi Field.
    5. Disorderly guests inside Citi Field are subject to ejection and arrest
    6. Guests using foul or abusive language are subject to ejection and arrest.
    7. Guests interfering with play in any manner, including the throwing of objects onto the field or entering the field, are subject to arrest.
    8. Guests are not permitted to enter or remain in Citi Field wearing verbally provocative or inflammatory clothing and are subject to ejection. .
    9. All bags and hand-carried items are searched prior to entry. Items can be no longer than 16"x16 x8". There are no bag check facilities at Citi Field.
    10. Prohibited items include items larger than 16" x 16 x8"; hard-sided coolers; all metal cans; glass bottles; open containers; commercial grade audio, video and photographic equipment; alcoholic beverages; illegal substances; laser pointers; noisemaking devices; fireworks, animals (except for assistive purposes); weapons and any items of similar nature.
    11. Citi Field reserves the right to determine what items are deemed appropriate for entry
    12. Drones are prohibited in and around the ballpark at all times.
    SMOKING

    Smoking within Citi Field is prohibited, except for the three designated smoking areas located at:

    • Plaza Level - Left Field Gate
    • Field Level - Center field staircase landing across from the back of the Citi Vision video board
    • Promenade Level - The top of the ramp across from section 527

    Any ticketholder smoking in any location other than the three specified above is subject to ejection.

    SOUVENIRS

    See Merchandise.

    STERLING & EMPIRE SUITES

    There are 54 suites at Citi Field located on two levels: Sterling and Empire. Sterling Suites 1-10 are located in the Delta Sky360° Club and are accessible via the Jackie Robinson Rotunda, Hodges and Seaver entrances. Empire Suites 201-244 are located on the Empire Level, which is accessible from any of the three VIP entrances - Hodges, Seaver and Stengel-via elevator or staircase. For more information about Sterling and Empire Suites, call (718) 803-4053. Suites 201-205 are Citi Field's "Party Suites" and are available for individual game purchase. For more information on the Party Suites, call (718) 507-TIXX.

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    TAILGATING

    Tailgating is permitted only under the following conditions:

    • No open flames of any type.
    • Only one parking space may be used.
    • Consumption of alcohol is prohibited.
    • Inappropriate or dangerous behavior is not allowed.
    • For security reasons no trash bins are located in Citi Field parking lots. Guests should bag trash for pick up after the event.

    Failure to comply with any of the above conditions may result in a fan's removal from the parking lots and/or summoning of NYPD.

    TICKET SALES AND SERVICES

    Ticket Service Box Office: The Mets Ticket Services Office at Citi Field is located just to the left of the Jackie Robinson Rotunda, which is on the South side of the ballpark (closest to Roosevelt Avenue). During the regular baseball season the office is open Monday-Friday 9:00am-5:30pm, Saturday 10:00am-2:00pm and through the end of the seventh inning on game days for ticket sales and related services as indicated below. Fans may also call the Mets Ticket Office at (718) 507-TIXX.

    Non Game Days: During the Season
    Monday - Friday 9:00 am - 5:30 pm
    Saturday 10:00 am - 2:00 pm
    Closed on Sunday.
    Game Days:
    Monday - Friday 9:00 am - until the middle of the 7th inning
    Phones will remain open until 1 hour after first pitch
    Offseason Hours: End of season - February
    Closed Monday - Sunday

    Box Office Ticket Windows - The main box office ticket windows at Citi Field are located on the exterior of the ballpark, to the third base side of home plate and the Jackie Robinson Rotunda, adjacent to the Ticket Services Office. There is a satellite set of exterior windows near the Left Field Gate. Ticket windows are also located inside Citi Field on the third base side of the Rotunda and the third base side of home plate on the Field Level. Windows outside the ballpark may be used for sales and/or reservation pick-ups as designated. Windows inside Citi Field are used for advance sales only, with the exception of one or more Rotunda windows designated for Will Call Drop-Off only. Common window usage is further specified under relevant sections below. There is also a set of windows used exclusively for the pick-up of Mets Players tickets and Visiting Club tickets, respectively, on the exterior of the ballpark along the right field side, beyond the Payson Entrance.

    Ticket Kiosks - Ticket kiosks are at the following locations at Citi Field: outside the ballpark, to the third base side of home plate and the Jackie Robinson Rotunda; inside the Rotunda, also on the third base side; near first base and third base on the Field Level concourse; inside the Foxwoods Club on the third base side; and near first base and third base on the Promenade Level. Kiosks outside the ballpark may be used to purchase advance single game tickets and to pick up Internet and Phone Charge orders day-of-game. Kiosks inside Citi Field are for advance sales only.

    Ticket Sales

    Season Tickets, Ticket Plans and Packs - Information on purchasing Mets Season Tickets, Ticket Plans and Group Tickets is available day-of-game at the Mets Ticket Sales Tables located inside Citi Field. Representatives are available to assist fans in center field, across from the Big Apple seats and in left field behind Sections 130-131.

    Sales tables open no later than 1 hour and 30 minutes before first pitch, and close no earlier than the 3rd inning. Please refer to the Plan of the Day when available for more specific closing times. Season Tickets, Ticket Plans and Group Tickets are also available at the Ticket Office lobby in the Jackie Robinson Rotunda, by calling (718) 507-TIXX and at mets.com.

    Group Ticket Sales - Group purchases of 15 or more tickets to one game may be made through the Mets Ticket Office at Citi Field, by mail (Group Sales Office, New York Mets, Citi Field, Flushing, NY 11368), by email (groupsales@nymets.com) or by fax - (718) 507-7735. You may also call the Mets Ticket Sales Office at (718) 507-TIXX for help in planning your group event and to purchase tickets. Group Hospitality Area packages are available as well. Please click here for more information.

    Single Game Ticket Sales - Single game tickets may be purchased in advance or day-of-game, subject to availability. Purchase and distribution methods are indicated here:

    Internet - Tickets may be purchased at mets.com and losmets.com using MasterCard, Visa, Discover, American Express or a Mets Gift/Rain Card. Tickets not printed at home or mailed may be picked up day-of-game or in advance at designated ticket windows on the exterior of Citi Field to the left of the Jackie Robinson Rotunda and/or adjacent to the Left Field gate, and at the Rotunda-area kiosks. The credit card used at purchase must be presented to pick up the tickets.

    Phone Charge - Tickets can be purchased by calling the Mets Ticket Office at (718) 507-TIXX using MasterCard, Visa, Discover, American Express or a Mets Gift/Rain Card. Tickets not printed at home or mailed may be picked up day-of-game or in advance at designated ticket windows on the exterior of Citi Field to the left of the Jackie Robinson Rotunda and/or adjacent to the Left Field gate, and at the Rotunda-area kiosks. The credit card used at purchase must be presented to pick up the tickets.

    Advance Ticket Windows - Advance tickets may be purchased at designated windows on the exterior of Citi Field to the left of the Jackie Robinson Rotunda and/or adjacent to the Left Field gate. Inside the ballpark at games, tickets may be purchased at Advance Ticket Windows on the third base side of home plate on the Field Level. The regular Advance Ticket Windows located outside the park near the Rotunda are open Monday to Friday from 9:00 a.m. to 5:30 p.m., and Saturday from 10:00 a.m. to 2:00 p.m. For games, Advance Windows normally remain open through the fifth inning (may vary for doubleheaders). MasterCard, Visa, Discover, American Express, Mets Gift Cards, Rain check cards, money orders and cash are accepted.

    Kiosks - Advance tickets may be purchased at any kiosk located inside or outside the ballpark using MasterCard, Visa, Discover or American Express.

    Day-of-Game Ticket Windows - Designated day-of-game ticket sales windows located at the Jackie Robinson Rotunda and adjacent to the Left Field gate area outside Citi Field normally open 2 hours before scheduled game time. Day-of-Game Ticket Windows close upon completion of the top half of the fifth inning (may vary for doubleheaders). Late arriving fans may purchase day-of-game tickets through the seventh inning at the Ticket Services lobby in the Jackie Robinson Rotunda. MasterCard, Visa, Discover, American Express, Mets Gift Cards, Rain check cards, money orders and cash are accepted.

    Clubhouse Shop - Mets Tickets are available at the Mets Clubhouse Shop located at 11 West 42 Street in Manhattan (Monday to Saturday, 10:00 a.m. to 7:00 p.m.; Sunday, 11 a.m. to 5:00 p.m.). MasterCard, Visa, Discover, American Express and cash are accepted.

    MCU Park - Mets tickets can be purchased at the Advance Ticket Office at Brooklyn Cyclones, ballpark at 1904 Surf Avenue in Brooklyn (Monday to Friday, 9:00am-5:00pm, with Saturday hours starting in May through the end of the season). MasterCard, Visa, Discover, American Express, Mets Gift Cards, money orders and cash are accepted.

    Mail - Please call the New York Mets Ticket Office for information at 718-507-TIXX.

    Ticket Availability - Each Mets ticket order is filled with the best seats available within a seating category (outside of seating areas that are set aside for Season Ticket Plan or other package sales) at the time the request is processed. If no seats are available in the seating category requested, the order will be filled with the next best available seating category. Tickets for preferable seating locations may sometimes become available later as the game date approaches.

    Fees - Non-refundable service fees are applicable to tickets purchased by Internet, phone, mail and at the Mets Clubhouse Shop.

    General Ticket Information:

    Lost or Stolen Tickets - All ticket holders are responsible for the security of their tickets. Stolen tickets may be reprinted at the Mets' discretion, without charge, if an official Police Report is presented to the Mets Ticket Office. Guests with lost or stolen ticket problems should contact the Ticket Office at (718) 507-TIXX in advance of the game(s), or come to the Ticket Services lobby in the Jackie Robinson Rotunda on the day their game is scheduled.

    Military Admissions - Military personnel with Active Military Identification may be issued one (1) complimentary ticket on a Monday - Thursday game only (excludes August 1 & August 2). Tickets will not be issued for sold out games. These tickets may be claimed starting 2 hours prior to scheduled game time (not any earlier) in the Ticket Office lobby in the Jackie Robinson Rotunda, subject to availability. Accompanying non-Military persons must purchase tickets, subject to availability.

    Player Ticket Windows - Designated windows for Mets Player Tickets and Visiting Club Tickets are located on the exterior of the ballpark along the right field side. Proper photo identification is required to pick up tickets. The Players Ticket Windows normally close upon completion of the top half of the fifth inning. Late arrivals may pick up Players Ticket orders at the Ticket Office lobby in the Jackie Robinson Rotunda through the end of the seventh inning.

    Rain Check Notice - For events at Tradition Field, click here or call 772-871-2115 for rain check policy details. For events at Citi Field and MCU Park: IF THE EVENT TO WHICH THIS TICKET APPLIES IS CANCELLED OR RESCHEDULED, THE TICKET DISTRIBUTOR SHALL NOT BE REQUIRED TO REFUND THE TICKET PRICE IF THE TICKET HOLDER IS GIVEN THE RIGHT, WITHIN TWELVE MONTHS OF THE ORIGINALLY SCHEDULED DATE OF THE EVENT, TO ATTEND A RESCHEDULED PERFORMANCE OF THE SAME EVENT OR TO EXCHANGE THIS TICKET FOR A TICKET COMPARABLE IN PRICE AND LOCATION TO ANOTHER, SIMILAR EVENT. For New York Mets games at Citi Field and for Brooklyn Cyclones games, in the event a regulation game (including one that becomes a suspended game) as defined by Major League Baseball is not played, this ticket will not be subject to refund but will constitute a rain check which can be used or exchanged in accordance with the Mets or Cyclones rain check policy, as applicable (for Mets policy details click here or call 718-507-TIXX; for Cyclones policy details click here or call 718-37-BKLYN). Notwithstanding the foregoing, if issued complimentarily, this ticket shall have no value and will not constitute a rain check.

    Rainout Policy for Parking - If a game is postponed due to inclement weather, unless otherwise indicated, preferred (pre-paid) parking passes will be honored only for a single game make-up of that postponed game (meaning that the game is rescheduled, but not as part of a single admission doubleheader). If the game is rescheduled as part of a single admission doubleheader, the original parking pass or receipt will not be honored on that date (parking passes for the game originally scheduled to be played on the doubleheader game date will be honored), but may be returned for a refund applied to a rain check card at the Citi Field ticket windows or by mail to the Mets Ticket Office only. Account holder of record must be present to redeem refund in person.

    Dated Season Ticket Holder VIP/Premium parking passes for a game that is cancelled are valid for a regular season game, except where otherwise noted. However, a parking space is not guaranteed and is subject to availability. Fans that purchase a day of game parking pass (cash purchases) upon arrival at Citi Field will receive a dated receipt from the parking attendant prior to entrance. In the event of a postponed game, the receipt can be used for a regular season game, except where otherwise noted. A parking space is not guaranteed and is subject to availability.

    Ticket Exchange and Refund Policy - Tickets are not refundable, and may only be exchangeable in such cases where the ticket becomes a valid rain check (see Rain Check Policy for Tickets above), and then subject to the conditions cited on the ticket and and by clicking here.

    Wheelchair/ADA Seating - Over 800 wheelchair-accessible seat locations are available in various sections throughout Citi Field. Advance purchases may be made through all single game sales channels, including mets.com/tickets and the Mets Ticket Office at (718) 507-TIXX. Subject to availability, tickets are sold day-of-game at the Ticket Office lobby inside the Jackie Robinson Rotunda. Guests with other special requirements should also be directed to the Ticket Office lobby.

    Will Call/Will Call Drop-Off Windows - Designated Will Call windows for official ticket reservations and ticket holder drop-offs are located on the exterior of the ballpark, to the third base side of the Jackie Robinson Rotunda. Ticket holders meeting late-arriving guests may drop off their tickets for Will Call, on the day of the game only, at a designated Will Call Drop-Off window inside the Rotunda. All fans picking up tickets at Will Call must provide proper photo identification. Will Call windows normally close upon completion of the top half of the fifth inning (may vary for doubleheaders). Late arrivals may pick up Will Call orders at the Ticket Office lobby in the Jackie Robinson Rotunda through the end of the seventh inning. Drop-Offs for future games will not be accepted under any circumstance.

    TRANSPORTATION

    See Parking/Transportation.

    TRYOUTS

    There is one tryout at MCU Park and one workout in Port St. Lucie for young players who feel they have been overlooked by the scouting process. For information, send a letter with your name, address and background to: Scouting Office, New York Mets, Citi Field, Flushing, NY 11368.

  • U

    UMBRELLAS

    Umbrellas of all shapes and sizes are permitted in Citi Field as long as they do not interfere with another guest's enjoyment of the game.

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  • W

    WATER FOUNTAINS

    Water fountains can be found throughout Citi Field. They are located outside most restrooms along the first and third baselines on the Field, Empire, Excelsior and Promenade Levels.

    WEATHER

    Click here for more information.

    WEBSITE

    Catch all the latest Mets news and information at the team's official website, mets.com. Spanish speaking guests can get their Mets news at losmets.com.

    WHEELCHAIR/ADA SEATING

    See Ticket Sales and Services.

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