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    StubHub

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    Frequently Asked Questions:          Seller Q&A          Buyer Q&A
    Buyer Q & A
    Find answers to frequently asked questions.
    Q: What is StubHub?
    StubHub is the Official Fan to Fan Ticket Marketplace of cubs.com. At StubHub, you have access to tickets on one of the world's largest ticket marketplaces.

    And with the StubHub app, your next night out is right at your fingertips. Personalize the app with your teams and artists, discover new favorites, and grab tickets, whenever you want.
    Q: What are the benefits to buying tickets at StubHub?
    StubHub provides a safe and secure place to buy and sell tickets, excellent customer service 7 days a week and the StubHub FanProtect™ Guarantee. [What is this?]

    StubHub also offers:
    • An innovative and easy-to-use website experience, with interactive seat maps to help you find the right tickets at the right price
    • Electronic ticket delivery, so you can download and print your tickets anytime, anywhere
    • No back and forth communication with sellers-just quick and easy ticket purchases
    • National marketing programs and partnerships with teams, artists and media to attract the largest possible pool of potential sellers, which means you have access to a wider selection of tickets
    Q: How do I start buying tickets on StubHub?

    Go to StubHub to begin your search.

    Buy Your Tickets on StubHub

    Once you've found the game you want to see, select filters to help you find the best tickets:
    • Use the interactive seat map to view ticket price ranges by section and limit your search results to certain sections or zones
    • Use the price slider and 'Quantity' drop-down menus to view a specific price range, number of tickets, or both
    • Find tickets with specific seat features - such as 'Aisle seat' or 'Exclude obstructed view' - by selecting the corresponding check boxes
    Q: How will I receive the tickets I buy on StubHub?

    Cubs tickets purchased on StubHub will be delivered electronically. There are two types of electronic delivery methods on StubHub:

    • Instant Download - If the seller made the tickets available for Instant Download, you'll get them within minutes of placing your order. After you place your order, StubHub will send you an email with instructions on how to download and print your tickets.
    • Electronic delivery - After you place your order, StubHub will send you an email with instructions on how to download and print your tickets.
    When you find the perfect tickets, pay for them with your PayPal account or a credit or debit card.
    Q: How will I receive the tickets I buy at StubHub?
    Cubs tickets purchased at StubHub will be delivered electronically.

    If the seller made their tickets available for Instant Download, they'll be available in 'My Account' at StubHub within minutes of placing your order. If the tickets aren't available for Instant Download, StubHub will let you know when they'll be ready.

    As soon as your tickets are ready, StubHub will send you an email with info on how to download and print them.

    In some cases, you may be able to use the StubHub app to get into the game with just your phone. If mobile tickets are available, StubHub will send you information on how to download the app and access your tickets.
    Q: Where do the tickets come from?
    Ticket sellers may be individuals, businesses, ticket brokers, corporate sponsors, promoters, fan club members or contest winners. StubHub is a marketplace where people have a safe, convenient place to buy and sell tickets. StubHub is not a ticket broker and doesn't own the tickets purchased at StubHub.com. Ticket prices are determined by the sellers.
    Q. Who do I contact if I need help or have a question?
    Chat: You can chat with StubHub anytime - 24 hours a day, 7 days a week.
    Phone: Or you can call StubHub 1.866.STUBHUB (1.866.788.2482) for the same great service
    You can also visit StubHub help topics to search for answers to your questions or browse popular topics.
    Q: What is StubHub's FanProtect™ guarantee?
    For sellers, your sell fee pays for the following StubHub guarantees:
    • You'll never be contacted directly by a buyer or prospective buyer
    • You set your price and can adjust it any time before your tickets sell
    • You'll be paid by StubHub (not by the buyer) for all ticket sales you complete as promised in your listing
    Get more info about the StubHub FanProtect™ Guarantee.